Refund and Returns Policy
We have a 15-day return policy, which means you have 15 days
after receiving your item to request a return.To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@alexacutter.com.
If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted. You can always contact us for any return question at info@alexacutter.com Damages and issuesPlease inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the wrong item,
so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or
gift cards. ExchangesThe fastest way to ensure you get what you want is to return
the item you have, and once the return is accepted, make a separate purchase
for the new item. RefundsWe will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method. Please remember it
can take some time for your bank or credit card company to process and post the
refund too. Shipping To return your product, you should mail your
product to:Alexa CutterJl. Gatot Subroto No.121Sei Putih Tengah,Kec. Medan PetisahKota Medan Sumatera Utara - 20113
Refund and Returns Policy
We have a 15-day return policy, which means you have 15 days
after receiving your item to request a return.To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@alexacutter.com.
If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted. You can always contact us for any return question at info@alexacutter.com Damages and issuesPlease inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the wrong item,
so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or
gift cards. ExchangesThe fastest way to ensure you get what you want is to return
the item you have, and once the return is accepted, make a separate purchase
for the new item. RefundsWe will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method. Please remember it
can take some time for your bank or credit card company to process and post the
refund too. Shipping To return your product, you should mail your
product to:Alexa CutterJl. Gatot Subroto No.121Sei Putih Tengah,Kec. Medan PetisahKota Medan Sumatera Utara - 20113